Day before returning to Tennessee after visiting my brother I got a light on my 21 limited. Even though the shop was slammed with scheduled work they took the time to check my bike, clear the code and allow me to return home on time. Exceptional service. Thanks to everyone!!! (Employee: Jackie McConnell, Jordan Kubitz, Andy Sulski)

ALL staff 100% better than Chi town

Great experience Danielle was awesome

Hands down and fastest and smoothest financing person Ive dealt with , shes made a customer for life (Employee: Nikki Fowler)

Heather was great,brought the repairs in on estimate,bike had been stored in garage for about 8 years when we picked it up it looked like brand new,great job thanx,we will b doing future buisness,Michael Stanislawski (Employee: Heather Mahlum)

With out exception a wonderful and exciting purchase. Great advice and ideas to complete the sale and the parts for performance. Thanks (Employee: Jarin Allen, Jim McElligott, Jimmy Mac McColgan, Jordan Kubitz)

I was greatly impressed with Jarin He is one damn good salesman (Employee: Jarin Allen)

From the moment I arrived I was Impressed with the positive attitude and vibe in the store. I was greeted and introduced to Jarin my sales associate who was ready to help anyway he could. I inquired about numerous motorcycles I wanted to see. He was very knowledgeable about all the products, and helpful answering my questions about each and everyone. In passing he showed me a beautiful new 2022 Sportster. I wasn't interested in a new motorcycle and Jarin encouraged me to test drive a few bikes so I could see the differences which I gladly did, And I was really impressed with the new Harley Sportster. I bought it. Next i was introduced to Nikki to do paperwork and talk finances, I was not going to finance my purchase but after talking to Nikki and she was able to get me great interest rate so i did finance part of my purchase. I was then introduced to Heather in service, she explained everything about the break in process and answered all my questions about service she even went as far as scheduling my future service. In between there somewhere i meet Jim in parts, He was a big help in finding all the accessories I was looking for. Then I was introduced to Judie she is my hero. I lost a Harley leather hat my deceased wife had bought me years ago I was heartbroken, after telling Judie this story this young lady went above and beyond to find me an exact replacement from another dealer in a different state, I can't explain what that meant to me personally. a big THANK YOU TO EVERYONE AT PHANTOM who helped me in buying the motorcycle of my dreams. (Employee: Jarin Allen, Nikki Fowler, Jim McElligott, Heather Mahlum, Judie Burnett)

From the moment I arrived and was greeted I already felt comfortable with the positive atmosphere and vibe in the store. I was immediately introduced to Jarin. He is a very knowledgeable young man willing to answer all my questions and show me everything I inquired about. He also showed me a beautiful new 2022 Sportster. I wasn't really interested in something new, but Jarin encouraged me to test drive a couple different bikes to see the difference and was impressed with the new Sportster. I was then introduced to Nikki to do paperwork and discuss finances. I was not going to finance any of the purchase but after talking to Nikki she was able to get me a great interest rate so i did finance part of the purchase. after doing some paperwork she introduced me to Heather in service. She was great explaining everything about break in on my new bike and services that are available to me. She even scheduled me for my future service appointment. In between being introduced to everyone Jim in parts was more than helpful ordering the accessories I had wanted to add to my new bike. Another person that was a big help was Judie she was able to assist me in finding a Harley hat i had lost that my deceased wife had purchased for me. I was told it was discontinued I was heartbroken I wouldn't be able to replace it. This wonderful young lady took the time to find another Harley dealer that still had my size in stock. That is what i call going over and above for your customer. She also helped me to find all the other gear i needed. I want to give a big Thank you to everyone who helped me the day of my purchase I will be bragging to everyone what great service I received. a wonderful young man (Employee: Jarin Allen, Nikki Fowler, Jim McElligott, Heather Mahlum, Judie Burnett)